FREQUENTLY ASKED QUESTIONS
Restaurant
We always advise that you book a table to avoid disappointment, even if it’s just an hour before or on the weekdays! This is because sometimes we can get unusually busy due to local and seasonal events or multiple large group bookings.
You can book a table by either calling us on 01253 344292 or by using the Chat button located on the bottom right-hand corner of your screen on our Homepage or ‘Restaurant’ page. Please ensure you do not close the tab as you may not receive our response. Alternatively, you can also message us via our Facebook page where you won’t need to worry about closing any tabs!
Please also bear in mind we cannot split the bill individually for groups of more than 8 people.
We will hold your table for up to 15 minutes. Unfortunately, we are unable to hold your table any longer during busy times as it would be unfair on other customers who are waiting.
Yes, our dress code is smart-casual.
Please note: due to the nature of our restaurant where customers serve themselves, we reserve the right to turn away customers that arrive in soiled clothes. Smart and clean workwear is perfectly acceptable but dirty workwear will not be allowed in our restaurant due to hygiene reasons.
We have a strict 90-minute dining time limit.
Unfortunately due to this time limit, if you arrive late to your reservation, this will eat into your dining time.
Absolutely not! As long as you finish within 90 minutes, you’re welcome to visit the buffet tables as many times as you wish. However, please be considerate of the environment and help us prevent excessive food waste by taking only what you can consume. If there’s a dish you are trying for the first time or are unsure of, take a small amount and then go back for some more if you like it!
Please bear in mind that failure to follow this policy will result in a £5 surcharge for every plate of food wasted.
Unfortunately, as we are a buffet restaurant, we will not be able to monitor each individual customer to see who is eating and who is not. Therefore, we reserve the right to charge any individual occupying a seat.
In some instances, the Manager may be considerate towards extremely fussy eaters or customers who cannot eat much due to a health condition (to be mentioned at the time of booking or on arrival if walking in), in which case the Manager may offer a discount. However, this is not guaranteed and customers found violating this gesture will be barred from the restaurant indefinitely.
Yes we do. Entry is via the ramp next to the main entrance and through the pub doors. The disabled toilet is in the pub just past the bar area.
We have several dishes that are suitable for vegetarians, vegans and those with gluten or nut allergies. We have provided allergen labels above each dish so you can see which dishes are suitable for you – we advise that you carefully read each label before filling your plate.
Please note that ingredients used in our dishes may be manufactured in factories that handle other allergens, therefore we would not recommend our restaurant to those with severe nut or gluten allergies where even the smallest trace can be lethal, especially due to the nature of our restaurant where customers serve themselves and may mishandle utensils.
Please also take the time to look through our menu here so you can decide if the variety of dishes we have are sufficient for you.
Unfortunately, our food is no longer halal due to a change in supplier. We apologise for any inconvenience this may cause.
Yes – please inform us at the time of booking as well as the number of highchairs you require.
If you’d like to decorate your table, you are welcome to do so with prior arrangements. However, please note that we do not allow sparklers for safety reasons as well as confetti and glitter.
No, please note that we do not allow customers to bring outside food and drinks into the restaurant under any circumstances.
We have approximately 8 parking spaces available at the front of our property on a first come first served basis.
Alternatively, there is a 24-hour pay-and-display car park at Blackpool South train station (Yeadon Way) just a 5-minute walk away. Please check the tariff here for more information.
At the moment, the only discount we are offering is 10% off for hotel guests. However, we have seasonal offers and discounts so make sure to follow us on our social media pages to keep an eye out!
Unfortunately, we no longer provide a takeaway service. So sorry for any disappointment caused.
We’re really sorry to hear you weren’t happy with your dining experience. Please inform a member of staff on the night and they will aim to deal with it immediately.
Alternatively, please feel free to send us an email at thegurkhablackpool@gmail.com along with your booking name, booking time and the details of your visit and we will respond to your email as soon as possible. We always respond to every single one of our messages.
Hotel
Yes, we have a minimum night stay policy of 2 nights.
During the off-season, we may be able to offer 1-night stays as well as same-day stays – please get in touch with us via email or Facebook and we will let you know if this is possible.
Unfortunately, there is no lift at the property and we do not have any rooms on the ground floor. Please accept our apologies for any inconvenience this may cause.
If you would like a room on the first floor, please use the special requests box on the booking page or send us an email/Facebook message and we will let you know if a room on the first floor is available.
Our restaurant and pub are both wheelchair accessible with a disabled toilet located in the pub.
Unfortunately, as we are a small family business, we currently do not have a 24-hour reception desk. Please ensure you check in during the times mentioned above.
If you encounter any problems during your stay, there is an out-of-hours emergency number in your guest information guide which you can call to alert and contact a member of our team.
Breakfast can be added to your reservation for £7.50 per person, per morning. This includes a full English breakfast with unlimited tea, coffee, juice, cereal and toast.
A vegetarian breakfast, as well as soya and oat milk, are also available – please inform us at the time of booking.
Breakfast is served in the restaurant between 9am and 10am and must be booked in advance or when you check in (at the very latest).
Yes, we offer complimentary Wi-Fi for your enjoyment – please refer to the guest information guide in your room for the password.
Yes, all of our rooms have en-suite bathrooms.
Most of our bathrooms have standard shower enclosures. If you require a shower bath, please let us know at the time of booking via the special requests box and we will allocate you one if it is available.
Every room is equipped with the following: tea, coffee, sugar, milk, biscuits, mugs, teaspoons, glasses, towels, a kettle, a hairdryer, a heat mat, a bin, a guest information guidebook and a flat-screen TV with Freeview.
Irons and ironing boards can be provided upon request.
Unfortunately, we don’t provide shower gels and shampoos in the rooms anymore but if you’ve forgotten to bring yours, just ask a member of staff as we keep some spare. Should you require spare pillows or towels, again, just ask!
Guests are reminded that any items borrowed must be returned after use or when checking out. Damage to the room or contents will result in the security deposit being ineligible for a refund as well as an additional charge for the replacement or repair of the damage, if applicable.
There is limited but free on-site parking available at the property on a first come first served basis.
If you wish to arrive early to secure a spot and check in later, you are welcome to do so (with prior notice).
Alternatively, there is a 24-hour pay-and-display car park at Blackpool South train station just a 5-minute walk away. Please check the tariff here for more information.
Smoking (including electronic cigarettes) is not permitted in the rooms or any part of the hotel.
There is a designated smoking area outside the pub in our beer garden where guests are welcome to smoke. Please ensure you use the cigarette bins provided.
Failure to adhere to this policy or where smoking has caused damage to any parts of the property will result in a fine as well as being blocked from making future bookings.
Yes, we require a deposit of £20 per room. Please be assured this deposit is fully refundable, provided that there is no damage to the room, contents or premises as well as no missing items.
Unfortunately, we cannot accept cash for security deposits so please ensure you have a valid credit or debit card at check-in or time of booking.
Thank you for your cooperation and understanding in this matter.
If you have made a reservation and have not received a confirmation email within 10 minutes, please check your spam/junk folder first.
If you still can’t find it, you may have entered your email address incorrectly or the booking might not have gone through.
Please send us an email at thegurkhablackpool@gmail.com with your full name and the dates of your stay and a member of our team will be able to locate your booking (if it has been made) and send you a copy of the confirmation.
We offer free cancellation if your reservation is cancelled at least 3 days before the date of your arrival. If you cancel after this time or fail to arrive, unfortunately, we will not be able to issue a refund.
For direct bookings: please send us an email at thegurkhablackpool@gmail.com if you would like to cancel or make changes to your reservation.
For bookings via a third party (such as booking.com): Unfortunately, we are unable to make amendments to your booking from our end so please contact them directly should you wish to cancel or make changes to your reservation.
Security deposit refunds are processed the day after you have checked out to give the housekeeping team enough time to check all of the rooms thoroughly. If your check-out date falls on a Sunday, unfortunately, your refund won’t be processed until Tuesday morning as our office is closed on Mondays. A confirmation email will be sent to the email address provided at the time of booking or on the guest registration form.
Please allow up to 7 working days for the bank to process your refund before it appears in your account.
Please send us an email at thegurkhablackpool@gmail.com. A member of our team will aim to answer your query as soon as possible.