FAQ

Restaurant

How can I book a table if your phone line is engaged?

You can text us on 07397180380 or message us via Facebook messenger! A member of staff will aim to reply as quickly as possible.

Are large groups required to pay a deposit in advance?

Group bookings of over 8 people will be required to book in advance and secure their reservation with a credit/debit card by paying a deposit of £5 per person in case of a ‘no show’.

Is there a dress code?

Yes, our dress code is smart-casual.

How long is my table held for?

If you have reserved a table, we will hold your table for up to 15 minutes. Unfortunately, we are unable to hold your table for any longer when it is extremely busy as it would be unfair on other customers.

Is there a limit to the amount of food I can eat?

Of course not! You’re welcome to visit the buffet as many times as you wish. However, please be considerate of the environment and help us prevent food waste by taking only what you can consume (you can always go back for more!).  Please bear in mind that failure to follow this policy will result in a £5 surcharge for every plate of food wasted. Please also see the question below regarding timings.

Is there a time limit to how long I can stay?

Please bear in mind that time restrictions will apply during busy times and special occasions/holidays. The exact time will be at the discretion of the management on the night.

Can I bring guests who are not eating?

Unfortunately, as we are an “all you can eat” buffet, we will not be able to monitor each individual customer to see who is eating and who is not. Therefore, we cannot exempt any customers and the management reserves the right to charge any individual who takes a seat, in full, regardless of whether they are eating or not.

Does your restaurant have wheelchair access and disabled toilets?

Yes – however, entry for both is via the pub entrance.

Do you have vegetarian/vegan options?

We have several dishes that are vegetarian and/or vegan friendly. We have provided allergen labels clearly displayed next to each individual dish for your information. However, please be reminded that The Gurkha is not a vegetarian or vegan restaurant and do not imply in any literature that we are.

I have a nut allergy – what can I eat on your menu?

We have provided allergen labels clearly displayed next to each individual dish for your information. Please carefully check each label before filling your plate. Please also note that ingredients used in our dishes may be manufactured in factories which handle other allergens, therefore allergen traces may be found in these dishes.

Is your food halal?

Unfortunately, our food is no longer halal due to a change of supplier.

Do you provide highchairs?

Yes – please inform us when booking your table (whichever method) should you require one.

Can I bring my own food and drinks?

No, please note that we do not allow customers to bring outside food and drinks into the restaurant under any circumstance.

Can I bring my own cake for a birthday celebration/special occasion?

Yes – however, please note that we do not allow customers to bring sparklers for safety reasons nor any decorations such as banners, confetti and glitter. Should you wish to drop off a cake and/or balloons before your reservation, please check and confirm the time with a member of staff beforehand.

Is there parking available?

There is limited free on-site parking available on a first come first served basis. Alternatively, there is a 24-hour pay-and-display car park at Blackpool South train station which is a 5-minute walk away. Please check the tariff here for more information.

Is there free Wi-Fi available?

Yes – please ask a member of staff at reception for the password.

Do you offer any kind of discounts?

At the moment, the only discount we offer is 10% off for hotel guests.

Do you do takeaway?

Unfortunately, we no longer provide a takeaway service.

I wasn’t happy with my experience. Who can I contact?

We’re really sorry to hear that. Please inform a member of staff on the night if you experience any issues and they will aim to deal with it immediately. Alternatively, you can always send us an email at thegurkhablackpool@gmail.com or message us on Facebook.

My question isn’t on here. What can I do?

Please feel free to contact us on 01253 344292 or via Facebook Messenger and we’ll do our best to answer your query.

Hotel

Does your hotel have free Wi-Fi available?

Yes – please refer to the guest information guide in your room for the password.

Is there a lift/disabled access?

Unfortunately, there is no lift at the property to access the hotel rooms due to space issues and the building being old. However, the restaurant and the pub are both wheelchair accessible with disabled toilets.

What are your check-in and check-out times?

Check-in is between 2pm and 10:30pm. Check-out is by 11am. Please refrain from leaving your key at the desk and ensure you check-out properly by speaking to the Receptionist.

Do you serve breakfast?

English breakfast is available at an additional charge of £5 per person, per morning and is served in the restaurant from 9am to 10am.
Please note: breakfast must be pre-booked and fully paid during check-in at the reception.

Are all your rooms en-suite?

Yes, all of our rooms have an en-suite bathroom. However, whether the en-suite has a shower or a shower over bath will depend on each room.

Are there tea and coffee making facilities in the room?

Yes. Every room is equipped with a kettle, cups and saucers, sachets of tea, coffee, sugar and milk, biscuits, glasses, a flat screen TV with Freeview, towels, shampoo and shower gel.

Do you provide hairdryers/irons?

Yes, please ask a member of staff should you need to use a hairdryer or an iron. Guests are reminded that any items borrowed must be returned after use or when checking-out. Failure to return or damage of any borrowed items will result in an additional charge.

What is your cancellation policy?

If you have booked directly with us, we offer free cancellation if your reservation is cancelled at least 3 days before the date of your arrival. If you cancel after this time or fail to arrive, we will not be able to issue a refund. The best way to cancel is to call us on 01253 344292.

If you have booked via a third-party website (such as booking.com or hotels.com), please be aware that they will have their own cancellation policies and you should refer to your confirmation email or the relevant website for information and instructions on how to cancel.

Is there parking available?

There is limited free on-site parking available on a first come first served basis. Alternatively, there is a 24-hour pay-and-display car park at Blackpool South train station which is a 5-minute walk away. Please check the tariff here for more information.

Is your reception desk 24/7?

Unfortunately, as we are a small family business, we do not currently have a 24-hour reception.

Do you allow pets?

Unfortunately, pets are not permitted on the premises.

Are there any leisure facilities?

Unfortunately, we do not have any leisure facilities onsite.

Is smoking permitted in your hotel?

Smoking (including electronic cigarettes) is not permitted in the rooms or any part of the hotel. Smoking is only permitted in the designated smoking area outside the pub. Please note, if this policy is ignored or where smoking has caused damage to the property, you will be liable to pay a fine.

My question isn’t on here. What can I do?

Please feel free to contact us on 01253 344292 or via Facebook Messenger and we’ll do our best to answer your query.