FREQUENTLY ASKED QUESTIONS
Restaurant
We always advise that you book a table to avoid disappointment, even if it’s just an hour before or on the weekdays! This is because sometimes we can get unusually busy due to local and seasonal events or multiple large group bookings.
You can book a table by either calling us on 01253 344292 or by using the Chat button located on the bottom right-hand corner of your screen on our Homepage or ‘Restaurant’ page. Please ensure you do not close the tab as you may not receive our response. Alternatively, you can also message us via our Facebook page where you won’t need to worry about closing any tabs!
Please also bear in mind we cannot split the bill individually for groups of more than 8 people.
We will hold your table for up to 15 minutes. Unfortunately, we are unable to hold your table any longer during busy times as it would be unfair on other customers who are waiting.
Yes, our dress code is smart-casual.
Please note: due to the nature of our restaurant where customers serve themselves, we reserve the right to turn away customers that arrive in soiled clothes. Smart and clean workwear is perfectly acceptable but dirty workwear will not be allowed in our restaurant due to hygiene reasons.
Yes, we have a 90-minute dining time limit.
Please note that if you arrive late for your reservation, this will reduce your allocated dining time.
Absolutely not! You’re welcome to visit the buffet tables as many times as you wish within your 90-minute dining time.
We kindly ask guests to be mindful of food waste and take only what they can comfortably finish. If you’re trying a dish for the first time or are unsure, please start with a small portion and return for more if you enjoy it.
Please note that excessive food waste will incur a £5 surcharge per plate.
Yes, it is. Access is available via the ramp next to the main entrance and then through the pub doors. A disabled toilet is also located in the pub, just past the bar area.
Unfortunately, our food is no longer halal due to a change in supplier. We apologise for any inconvenience this may cause.
Yes – please inform us at the time of booking as well as the number of highchairs you require.
If you’d like to decorate your table, you are welcome to do so with prior arrangements. However, please note that we do not allow sparklers for safety reasons as well as confetti and glitter.
No, please note that we do not allow customers to bring outside food and drinks into the restaurant under any circumstances.
Currently, the only discount we offer is 10% off in the restaurant for hotel guests. We also run seasonal offers and promotions, so be sure to follow us on our social media pages to stay up to date!
Unfortunately, we no longer provide a takeaway service. We apologise for any disappointment caused.
Hotel
Yes, we have a minimum night stay policy of 2 nights.
During the off-season, we may be able to offer 1-night stays as well as same-day stays – please get in touch with us via email and we will let you know if this is possible.
Unfortunately, there is no lift at the property and we do not have any rooms on the ground floor. Please accept our apologies for any inconvenience this may cause.
If you would like a room on the first floor, please use the special requests box on the booking page or send us an email and we will let you know if a room on the first floor is available.
Our restaurant and pub are both wheelchair accessible with a disabled toilet located in the pub.
Unfortunately, as we are a small family business, we currently do not have a 24-hour reception desk. Please ensure you check in during the times mentioned above.
If you encounter any issues while our reception desk is closed, please refer to the out-of-hours emergency number listed in your guest information book to contact a member of our team. For non-urgent queries, please send us an email to thegurkhablackpool@gmail.com and we’ll respond as soon as possible.
Breakfast can be added to your reservation for £7.50 per person, per morning. This includes a full English breakfast with unlimited tea, coffee, juice, cereal and toast.
We can also offer vegetarian, vegan, and gluten-free breakfasts, as well as soya and oat milk – please let us know of any dietary requirements or preferences at the time of booking.
Breakfast is served in the restaurant between 9am and 10am and must be booked in advance or when you check in (at the very latest).
Yes, we offer complimentary Wi-Fi for your enjoyment – please refer to the guest information guide in your room for the password.
Yes, all of our rooms have en-suite bathrooms.
Most of our bathrooms have standard shower enclosures. If you require a shower bath, please let us know at the time of booking via the special requests box and we will allocate you one if it is available.
Every room is equipped with the following: tea, coffee, sugar, milk, biscuits, mugs, teaspoons, glasses, towels, a kettle, a hairdryer, a heat mat, a bin, a guest information guidebook and a flat-screen TV with Freeview.
Irons and ironing boards can be provided upon request.
Unfortunately, we don’t provide shower gels and shampoos in the rooms anymore but if you’ve forgotten to bring yours, just ask a member of staff as we keep some extra. Should you require extra pillows or towels, again, just ask!
Guests are reminded that any items borrowed must be returned after use or when checking out. Damage to the room or contents will result in the security deposit being ineligible for a refund as well as an additional charge for the replacement or repair of the damage, if applicable.
There is limited but free on-site parking available at the property on a first come first served basis.
If you wish to arrive early to secure a spot and check in later, you are welcome to do so (with prior notice).
Alternatively, there is a 24-hour pay-and-display car park at Blackpool South train station just a 2-minute walk away. Please check the tariff here for more information.
Smoking (including electronic cigarettes) is not permitted in the rooms or any part of the hotel.
There is a designated smoking area outside the pub in our beer garden where guests are welcome to smoke. Please ensure you use the cigarette bins provided.
Failure to adhere to this policy or where smoking has caused damage to any parts of the property will result in a fine as well as being blocked from making future bookings.
Yes, we require a deposit of £20 per room. Please be assured this deposit is fully refundable, provided that there is no damage to the room, contents or premises as well as no missing items.
Unfortunately, we cannot accept cash for security deposits so please ensure you have a valid credit or debit card at check-in or time of booking.
Thank you for your cooperation and understanding in this matter.
If you have made a reservation and have not received a confirmation email within 10 minutes, please check your spam/junk folder first.
If you still can’t find it, you may have entered your email address incorrectly or the booking might not have gone through.
Please send us an email at thegurkhablackpool@gmail.com with your full name and the dates of your stay and a member of our team will be able to locate your booking (if it has been made) and send you a copy of the confirmation.
We offer free cancellation for reservations cancelled more than 3 days prior to the arrival date. Cancellations made within 3 days of arrival, or failure to arrive, will result in the booking being non-refundable. Please note that failure to cancel or respond to our correspondence may also affect future bookings.
For direct bookings: please send us an email to thegurkhablackpool@gmail.com if you would like to cancel or make changes to your reservation.
For bookings via a third party (such as booking.com): Unfortunately, we are unable to make amendments to your booking from our end so please contact them directly should you wish to cancel or make changes to your reservation.
Security deposit refunds are processed the day after you have checked out to give the housekeeping team enough time to check all of the rooms thoroughly. If your check-out date falls on a Sunday, unfortunately, your refund won’t be processed until Tuesday morning as our office is closed on Mondays. A confirmation email will be sent to the email address provided at the time of booking or on the guest registration form. Please ensure your email address is written clearly and correctly when completing the form.
Please allow up to 7 working days for your card issuer to process the refund and for it to appear in your account.
Please send us an email to thegurkhablackpool@gmail.com. A member of our team will aim to answer your query as soon as possible.