15. When will you refund my security deposit?

Security deposit refunds are processed the day after you have checked out to give the housekeeping team enough time to check all of the rooms thoroughly. If your check-out date falls on a Sunday, unfortunately, your refund won’t be processed until Tuesday morning as our office is closed on Mondays. A confirmation email will be sent to the email address provided at the time of booking or on the guest registration form.
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Please allow up to 7 working days for the bank to process your refund before it appears in your account.