16. My question isn’t on here. What can I do?
Please send us an email at thegurkhablackpool@gmail.com. A member of our team will aim to answer your query as soon as possible.
15. When will you refund my security deposit?
Security deposit refunds are processed the day after you have checked out to give the housekeeping team enough time to check all of the rooms thoroughly. If your check-out date …
14. Can I amend/cancel my reservation?
We offer free cancellation if your reservation is cancelled at least 3 days before the date of your arrival. If you cancel after this time or fail to arrive, unfortunately, …
13. I’ve made a reservation on your website. Why have I not received a confirmation email?
If you have made a reservation and have not received a confirmation email within 10 minutes, please check your spam/junk folder first. If you still can’t find it, you …
12. Do you require a security deposit?
Yes, we require a deposit of £20 per room. Please be assured this deposit is fully refundable, provided that there is no damage to the room, contents or premises as …
11. Is smoking permitted in your hotel?
Smoking (including electronic cigarettes) is not permitted in the rooms or any part of the hotel. There is a designated smoking area outside the pub in our beer garden …
10. Do you allow pets?
Unfortunately, pets are not permitted on the premises.
9. Is there parking available?
There is limited but free on-site parking available at the property on a first come first served basis. If you wish to arrive early to secure a spot and …
8. What amenities are in the room? (Tea, coffee, hairdryer etc.)
Every room is equipped with the following: tea, coffee, sugar, milk, biscuits, mugs, teaspoons, glasses, towels, a kettle, a hairdryer, a heat mat, a bin, a guest information guidebook and …
7. Do all of your rooms have en-suite bathrooms?
Yes, all of our rooms have en-suite bathrooms. Most of our bathrooms have standard shower enclosures. If you require a shower bath, please let us know at the time …